Frequently Asked Questions
Written for customers rather than for lawyers, and kept to the length that implies.
How long will my order take?
Allow 1–2 business days at our end and 3–7 business days with the carrier — 4–9 business days in all. The tracking email goes out when the label is first scanned.
How much is shipping?
Orders of $49.00 or more go out free; smaller orders are a flat $6.99.
Do you ship outside the United States?
Not outside the United States. Within it, including Alaska, Hawaii and carrier-served territories, yes.
Can I collect my order from the shop?
Web orders are dispatched rather than held. Come to 374 5th Ave, Brooklyn, NY 11215, United States during Open Mon–Sat: 10:00–18:00 | Sunday: 11:00–18:00. to buy directly.
What can I pay with?
Pay with cards and more, Card, WeChat Pay, Klarna and Afterpay are accepted. Card entry happens on the provider’s form, not on ours.
Can I return something?
Within 30 days of delivery, provided the item is unused. We pay return postage when the mistake was ours; details on the returns page.
How fast are refunds?
Within 5–7 business days of the return arriving. The remaining wait is your bank’s processing rather than ours.
Can I cancel an order?
You can, before picking. That is about 12 hours on a business day; after dispatch it is handled as a return.
Is my card safe?
Card data stays with our PCI DSS compliant payment provider. All this site gets is a yes or a no.
How do I reach a person?
Both work: [email protected] with a reply inside 1 business day, or (718) 638-0918 during shop hours (Open Mon–Sat: 10:00–18:00 | Sunday: 11:00–18:00.).
Still stuck?
Zuzu's Petals
374 5th Ave, Brooklyn, NY 11215, United States
Phone: (718) 638-0918
Email: [email protected]
Hours: Open Mon–Sat: 10:00–18:00 | Sunday: 11:00–18:00.