Cancellation Policy

Email [email protected] with your order number, or call (718) 638-0918 during shop hours. If the order has not been picked we cancel it and refund in full — normally the same business day, always within 5–7 business days.

In practice that means within about 12 hours of ordering on a business day. We will always try beyond that; we simply cannot promise it.

Once a tracking number exists the parcel is with the carrier and cannot be recalled. Refuse the delivery, or accept it and start a return under the Refund and Returns Policy. A refused parcel is refunded when it reaches us, less the outbound shipping charge if the order shipped at a paid rate.

You can drop one line from a multi-item order as long as it has not been packed. If removing it takes the order under the free-shipping threshold we will tell you what the revised total looks like before changing anything.

We cancel and refund in full if stock turns out to be unavailable, if a price was listed in error, or if a fraud check fails. You will hear from a person, by email, with the reason. We never substitute a different product without asking.

This shop sells one-off orders only — there is nothing to unsubscribe from and no recurring charge. Anything shown as back-ordered can be cancelled at any time before it ships.

Zuzu's Petals
374 5th Ave, Brooklyn, NY 11215, United States
Phone: (718) 638-0918
Email: [email protected]
Hours: Open Mon–Sat: 10:00–18:00 | Sunday: 11:00–18:00.